Chu’s Dental Care aims to meet the requirements of the Data Protection Act 2018, the General Data Protection Regulation (GDPR), the guidelines on the Information Commissioner’s website as well as our professional guidelines and requirements.
The data controllers are Garry Chu, Ella Chu and the Data Protection Officer is Lisa Ferrier.
This full Privacy Notice is available at reception or by calling 01383727771
What personal data do we hold?
In order to provide you with a high standard of dental care and attention, we need to hold personal information about you. You will be asked to provide personal information when joining the practice. The purpose of us processing this data is to provide optimum health care to you.
This personal data comprises:
The categories of data we process are:
We never pass your personal details to a third party unless we have a contract for them to process data on our behalf and will otherwise keep it confidential. If we intend to refer a patient to another practitioner or to secondary care such as a hospital we will gain the individual’s permission before the referral is made and the personal data is shared.
The lawful basis for processing special category data such as patients’ and employees’ health
The lawful basis of processing personal data such as name, address, email or phone number is:
Why do we hold information about you?
We need to keep comprehensive and accurate personal data about our patients in order to provide them with safe and appropriate dental care. We also need to process personal data about you in order to provide care under NHS arrangements and to ensure the proper management and administration of the NHS.
We will process personal data that we hold about you in the following way:
The retention period for special data in patient records is a minimum of 11 years and may be longer for complex records in order to meet our legal requirements. The retention period for staff records is 6 years.
You have the following personal data rights:
Further details of these rights can be seen at the Information Commissioner’s website. Here are some practical examples of your rights:
Security of information
Personal data about you is held in the practice’s computer system and/or in a manual filing system. The information is not accessible to the public and only authorised members of staff have access to it. Our computer system backs up the information routinely.
Disclosure of information
In order to provide proper and safe dental care, we may need to disclose personal information about you to:
Comments, suggestions and complaints
Please contact Lisa Ferrier at the practice for a comment, suggestion or a complaint about your data processing by calling 01383727771 or by writing to or visiting the practice at Chu’s Dental Care, Century House, 45 East Port, Dunfermline, KY12 7JA. We take complaints very seriously. If you are unhappy with our response or if you need any advice you should contact the Information Commissioner’s Office (ICO). Their telephone number is 0303 123 1113, you can also chat online with an advisor. The ICO can investigate your claim and take action against anyone who’s misused personal data. You can also visit their website for information on how to make a data protection complaint.
"Lovely clean building and excellent customer service. Very efficient dentists used by our whole family."
"Been my dentist for years, very happy with the care which I receive."
"Efficient, friendly and painless. Dentist gave me plenty of time to get numbed up and I couldn't feel a thing."
"A good professional service, nice and clean with friendly staff."
"Amazing customer service and nice clean practice. Nadia was amazing and explained and made sure I was comfortable with all she did. They are very efficient and even chased up the lab! Would definitely recommend"
"My first time visiting Chus dental after moving to the local area. I felt extremely comfortable and was provided with a prompt and professional service. Thank you Nadia, would highly recommend."
"Really lovely service from Nadia and Lisa, talked me through the process and made the experience worry-free. Would definitely recommend!"
"Great experience with Nadia and Lisa, really friendly and made me feel at ease!"