Feedback & Complaints
Do you have any comments or complaints about our service?
Our aim is to provide you with a high standard of care at all times and to deal quickly, courteously and effectively with any problems which may arise. We also aim to make improvements to our service based on what our patients tell us.
Do you have any comments or suggestions about the service we provide? We would be pleased to hear from you. You can drop a note into our comments box in the reception or contact us at any time.
Are you unhappy or have concerns about any aspect of your care? If so, we have a Practice Complaints Procedure to enable us to deal with complaints in line with the NHS Complaints Procedure. Any member of staff can give you details and a copy of our procedure on request. The practice’s Feedback and Complaints Officer is Garry Chu.
You can also contact: The Patient Support and Service (PASS) www.patientadvicescotland.org.uk . PASS can advise and support you with a complaint you have about any healthcare service.
NHS Fife Health Board’s Feedback and Complaints Team Cathy Philp, Fife Primary Care NHS Trust, Cameron House, Cameron Bridge, Leven KY8 5RG
Tel: 01592 712812
"Lovely clean building and excellent customer service. Very efficient dentists used by our whole family."
"Been my dentist for years, very happy with the care which I receive."
"Efficient, friendly and painless. Dentist gave me plenty of time to get numbed up and I couldn't feel a thing."
"A good professional service, nice and clean with friendly staff."
"Amazing customer service and nice clean practice. Nadia was amazing and explained and made sure I was comfortable with all she did. They are very efficient and even chased up the lab! Would definitely recommend"
"My first time visiting Chus dental after moving to the local area. I felt extremely comfortable and was provided with a prompt and professional service. Thank you Nadia, would highly recommend."
"Really lovely service from Nadia and Lisa, talked me through the process and made the experience worry-free. Would definitely recommend!"
"Great experience with Nadia and Lisa, really friendly and made me feel at ease!"